Privacy policy

We hope you enjoy your shopping experience with us. Your satisfaction and trust are always our top priorities. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

If you have any questions about our privacy practices, please contact us via email at innoreltech@gmail.com.

1. Information We Collect Automatically (Device Information)

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or photography products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as "Device Information."

2. Information You Provide (Order Information)

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or third-party payment details), email address, and phone number. We refer to this information as "Order Information."

3. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you regarding your order or tracking information.

  • Screen our orders for potential risk or fraud (crucial for high-value photography equipment purchases).

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (such as new arrivals of tripods, camera ball heads, or special promotions).

4. Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; 
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

5. Cookies and Tracking Technologies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

6. Data Security & Retention

We take every reasonable precaution to protect your sensitive financial information during checkout using standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption technology. When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Your Rights (For European & California Residents)

If you are a resident of the European Economic Area (EEA), the UK, or California, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at innoreltech@gmail.com.

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last Updated: May 28, 2026