Shipping policy
We aim to deliver your order as quickly and smoothly as possible. Below you'll find details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us via email at innoreltech@gmail.com—we're here to help.
1.Available destination countries/regions for delivery：
Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States, Vietnam.
2. Where We Ship:
We have warehouses in the US, Germany, Australia, and China. We will select the appropriate warehouse to ship from based on your address and inventory availability.
3. Processing Time:
Please note that order processing time is separate from shipping time.
Orders are processed within 2 business days.
Please note that orders are not processed or shipped on weekends or holidays.
4. Delivery Timeframes:
Standard Shipping: 7–15 business days.
Express Shipping: 5–7 business days.
5. Shipping Costs:
We have two shipping options for you to choose from. Please select the appropriate shipping method according to your country/region and your needs.
* Standard Shipping: FREE for the following countries and regions:
Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States, Vietnam.
*Express Shipping: Available for the following countries and regions. Priced dynamically by weight: $10 for the first 0.5 kg, and $0.50 for each additional 0.2 kg:
Australia, Belarus, Belgium, Canada, Finland, France, Germany, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Russia, Singapore, South Korea, Spain, Sweden, Thailand, United Kingdom, United States, Vietnam.
6. Shipping Carriers:
The carrier depends on your location and the shipping method you choose.
7.Regarding Import Taxes and Duties
Please kindly note that import taxes and customs duties may be applied to your order in accordance with the local customs policy of your country. Our product price does not include any import taxes or duties, so you will be responsible for covering any such charges that may arise. Thank you for your understanding.
8. Tracking Your Order:
Once your order ships, you can track your shipment by entering the tracking number or contact customer service.
9. Contact Us:
If you have any questions about your order or shipping, please contact us at innoreltech@gmail.com.
We typically respond within 24 hours on business days. Our support team is available from Monday to Friday, from 9 AM to 6 PM (Beijing Time / GMT+8:00), to assist you.
Address: 306 Jingkai Building, Qinghu Community, Longhua Street, Longhua District, Shenzhen, Guangdong Province, China, 518000
Last Updated: May 28, 2026